I. When will my order be processed?
After the customer completes payment, we will process the order and arrange shipment on the same day.
II. Where will the goods be shipped from?
All orders are shipped from the United States.
III. How long will it take for my order to arrive?
Orders are expected to arrive within 0–1 day after shipment. Actual delivery time may be affected by the carrier, weather, traffic, and other logistical factors.
IV. Can I apply for a return?
Yes. Eligible orders can be returned within 30 days of receipt. Specific requirements are subject to the Return and Refund Policy.
V. How long does it take to process a refund?
After completing the return review and confirming that the refund meets the applicable conditions, we usually process the refund within 3 days. The actual arrival time may vary depending on the processing time of the payment institution or bank.
VI. Can I return clearance items?
Due to continuous losses, the merchant has decided to conduct a loss-making clearance sale. Returns and refunds for clearance items are handled in accordance with the relevant policies published on the website and applicable laws.
VII. Will payment be automatically deducted after a one-time purchase?
No. This website uses a one-time purchase model. Once the order payment is completed, there will be no automatic subscription, renewal, or subsequent deductions.
VIII. What should I do if I find a problem after receiving the package?
Please contact customer service as soon as possible and provide your order information, relevant photos, or other necessary documents. We will verify and handle the matter according to the actual situation.
IX. What should I pay attention to when placing an order?
Please confirm the recipient’s name, contact number, complete shipping address, and order information before submitting your order to avoid delivery problems caused by incorrect or incomplete information.